Hi
I am currently in battles with BA over compensation for a cancelled flight.
They cancelled my flight from JFK in november, which meant that instead of arriving at LHR at 7am the next day, i had to stay overnight at JFK, and arrive 15 hrs late back into the UK - missing a day at work. At no point were we given details of compensation at check in as BA are supposed to do under EU law. Indeed, when we asked about compensation at check-in, we were told that BA were legally only obliged to provide two things; a bed and some food.
The reason for the flight cancellation was a lack of staff, which BA have repeatedly admitted in writing to me. In short there weren't enough staff to man the flight out to JFK, so therefore there was no plane to take us back to the UK.
They say that they have rota staff as back up, but that these were all busy and this therefore constitutes 'exceptional circumstances'. I'm pretty outraged and wondered if anyone has heard of BA paying out compensation under this EU law for flights cancelled due to staff shortages?