Originally Posted by
Dave Noble
No they haven't ;good customer service does not involve pandering to every whim of a customer regardless. If there is no availability, then I cannot see what there is to complain about when the airline provides that which is paid for
You may consider allowing a customer with a business class ticket to sit in an available economy seat is "pandering to every whim of a customer", I certainly do not (and, frankly, I can't imagine many other people would either).