Their website indicated that all complaints must be delivered in writing, so I used LH's webform to send my complaint to them. I've heard that some airlines will not replace your bag if it was damaged, only the contents. I've never had a bag damaged by LH or any other airline before.

I hope LH will replace the bag as they definitely damaged it beyond repair. One of the wheels is missing altogether!

The bag was a flight attendant issued Travel Pro bag. I have no idea how they could have broken the wheel off the bag since I know it is very sturdy and designed to take abuse.