haven't read all these responses, sorry
got mine at Nordstrom. think i paid full price. i didn't care. they have a GREAT policy for returns.
if something breaks on the bag, you drop it off and they give you a loaner Tumi bag. A luggage store loaner usually is some cheap nasty day-glo bag.
if you don't live close to a Nordstrom to pick the bag up, they UPS it to your front door. free.
I've taken my Tumi bags in there in the past and have had them just GIVE me a replacement for free.
i'll never buy elsewhere. incredible service.