Originally Posted by
amartin1979
Will LH also pay for damage to the bag itself rather than just to its contents? The contents of my bag were fine, but the wheel was missing when they delivered it to my house. The bag is now unusable. Can I just buy another bag and send them the receipt for it?
If the bag is unrepairable (and you can prove it), then yes, you can go ahead and purchase a replacement. However, if it is, then you would first need to give LH a reasonable opportunity to repair the damaged bag.