In fact Air Canada has a seat-inventory of 355 days...just to clarify the number. And if it's a revenu ticket, the miles are credited after the legs have been travelled, unless here we are talking about flying on tickets purchased by miles. If the realtor booked the ticket with her aeroplan miles, the miles would be taken out of her account right after the mile-purchased ticket had been issued. She also said that her son travelled on her account, the only time it could be possible is for her to book a reward ticket for her son. If she claimed that she purchased a revenu ticket and put her Aeroplan number on to this ticket which was issued under her son's name, she would never have been credited any Aeroplan miles. Aeroplan has a policy of one person, one account, which I believe is the case for most of the frequent flyer programs in the world.

I guess I have to say that no one is absolutely right or absolutely wrong. It is frustrating for the realtor to have lost that many miles, with which she may have gotten many reward flights. But whether a notice was sent out before the miles expire, every company has its own policy. Before Aeroplan changed their policy on mile expiration, a mass snail mail communication letters have been sent out to all active members at the time. All travel agents in Canada were informed and all majoy television news and newspapers reported this change. I ever remember Lloyd Robertson announcing the change, that is in fact how I became aware of the current mile expiry policy, it was through CTV news.

What makes me wonder is exactly the same as what RESGIRL has stated, if the realtor had accumulated 150K miles, then what happened to her spending habit in the past year? It almost seems to me that she has an Aeroplan credit card or maybe she had Bell Canada's service and decided to switch phone operator? But again, the only Bell Canada service she has in BC lower mainland is cell phone service and possibly satellite TV. Let's just say that if this program really interests her that much, she would have also paid attention to the changes. I check Aeroplan's website almost everyday because the program really interests me.

Though I have to say that Aeroplan does make people think they want your miles to expire. It is how they make money and the only place you can check your account expiry date is written in small font in "your profile" undert "contact". For what is fair, a customer should be better informed about the expiry date than that! As for not receiving a reply, from my past experience, a reply will eventually come but never too fast. This is how Air Canada does things. World renowned? Air Canada is far from it. It is one of the world's largest airlines, but it was never classified as one of the world's service leading airlines. The Realtor can still fight this for as long as she wishes, but my guess is that she'll never get her miles back unless she pays for them. If Aeroplan decides to give her those miles back, can you imagine how many other customers whose miles have also expired will call in for their loss?