Originally Posted by
sing-along
I had 43k on Delta Airlines and received a letter in the mail 6 weeks prior to expiration on how to keep my miles valid.
Air Canada/Aeroplan are being less than honest.
For an organization that has no problem mailing Aeroplan statements one would expect that they would be able to mail a letter to their "valued members" so that the member would be able to keep their miles active.
Further, the few times that I have written to any organization, they have always written back or called. I'm not saying that Rupert should have responded to her faxes direcftly, but someone should have. Air Canada's/Aeroplan's is just showing what they think of their "valued customers" and the "importance" they place on customer care.
Cheers
Just because the realtor has 150K in AP miles, does that mean they are a valued customer?
I agree, a phone call back, or some sort of response should have been done, but it seems that nothing gets done until it makes headlines (either in the news or on FT), as we've seen happen a few times in the past few months.