It's UA.

The bad service included subjective actions such as a FA saying to my wife, "Oh, did you order breakfast too (after delivering one to me but nothing to Mrs. gre)," and returning a few minutes later with a tray and announcing, "Well, this is all we have left."

The headphone jack issue was objective and verifiable.

I have learned in my professional life that objective issues can generally be more useful as examples for inducing action.