Originally Posted by
AndDee
Agreed - But broken headset jacks can be fixed and they should last a few months/years, a happy FA may only last a few hours on one trip
I think most people come to expect bad FA's here and there which generally means bad service.
Incorrect information given by staff at check-in, RCC though is a different story
That shouldn't be the case. The bad apples should be disposed of, simple. A customer should expect service in F (and Y, for that matter). I don't care if an FA had a "bad day", etc and doesn't feel like providing service, it's part of the job. If most people have a "bad day" (for example) and don't do their job, they will lose said job. Suck it up and do the job right or get out.