A couple of weeks ago I emailed a complaint about generally poor service on a couple of flights and a broken headphone jack on an SFO-IAD flight, all in F. I specifically said I was not expecting anything for the poor service but that I was disappointed and wanted it noted. I did state that I thought that some compensation for the broken jack was due (nothing in particular, make me an offer).

Yesterday I received 2 $200 vouchers in the mail with no letter whatsoever (in fact, I can only assume the vouchers were sent in response to the email). Like the title says, this seems generous but lazy. I am not complaining, I just expected a form letter stating that UA was sorry for not meeting my expectations.... Again, I appreciate vouchers much more than I do form letters but this strikes me as odd.

Maybe the laid off the CS reps and replaced them with a computer that just stuffs vouchers in envelopes?