Join Date: Aug 2004
Location: SAT
Programs: AA EXP BA Gold, TK Gold, Hyatt Globalist, Hilton Diamond, AS 100K, QR PLT, SAS Gold, IHG Spire, AMR
Posts: 5,916
I called at 6:30 PM and they told me the wait time was 7 minutes. After 45 mins I hung up.
They do seem to be very busy.
Extending it however, only rewards the lazy and should not be done.