Originally Posted by
hotkamote
For someone who's in hotels alot, i would hate to be in a similar situation as you had. I used to go to a different brand (non Marriott) and I know they would've dealt with the situation differently. (They might get me a cab or something and tell me to file a police report, trust me, i've seen it happen) and since i switched to Marriotts i've been loving it so far.(knock on wood) Anyways it seems to me like the hotel had done as much as they could to fix the situation. Kudos to Marriott for going into great lengths and providing this type of service under this circumstance. I'd be happy with the extra 20000 points, but thats just me.
Hi everyone, the GM called me yesterday and was really apologetic and explained that he had been monitoring the situation closely all day despite being out of town and had been kept informed at every juncture. He was very nice and sympathetic and asked what I would like for compensation. I told him I was confident we could come to terms on compensation that everyone felt good about. I explained that I was exhausted, sore, and delirious, so just hadn't arrived at what that compensation should look like at this point. I told him I was getting advice from FT and that I felt the hotel had done as good a job as possible handling the situation and that I had been treated courteously at every juncture. He advised me to go buy a replacement GPS case that they would gladly reimburse for and to call in a few days once I had thought more about what I wanted.
Will 20,000 points be enough for a free night's stay when I go on vacation to Europe in May? If so, then I think this would more than make up for my troubles. Please can everyone advise? I have never cashed in points before. Maybe I should just request a voucher instead?