Originally Posted by
miikka
Because people still want the cheapest flights and keep coming back to Finnair. Not all of them but still enough people so they don't need to change anything. This model will work as long as people prefer the cheap fare over the service.
Yeah, this explains the service issue but not the fact that they still have the money for some bull**** image campaigns....of course it's a known fact but AY is more and more forgetting its home country/customers..