Originally Posted by
mosburger
It has not been like this before the Hienonen era. Finnair and SAS have both lost my bags on the HEL (-CPH-) DUS leg, and both reacted very professionally and took care of their customer rather well.
But as Mr.Hienonen is stressing cost cutting and the SAS concept of "LCC seating and service and mainline image and pricing" such problems tend to appear more and more. That's why Finnair ltely prefers to spend on the design of FF cards and staff uniforms instead of fleet maintenance and passenger service.
To the point. I simply cannot understand how they can afford this kind of b*****it while they keep cutting service level saying that they need to cut costs...and they even make a big media campaign about it costing even more...in the end who gives a f*** how their FF cards look...