For someone who's in hotels alot, i would hate to be in a similar situation as you had. I used to go to a different brand (non Marriott) and I know they would've dealt with the situation differently. (They might get me a cab or something and tell me to file a police report, trust me, i've seen it happen) and since i switched to Marriotts i've been loving it so far.(knock on wood) Anyways it seems to me like the hotel had done as much as they could to fix the situation. Kudos to Marriott for going into great lengths and providing this type of service under this circumstance. I'd be happy with the extra 20000 points, but thats just me.