Originally Posted by
Cheap Elite
Lurker has answered this question (in various forms) previously.
You booked the reservation via phone, which means it might not be visible online.
to paraphrase, booking online is the only way to see the reservation. If reservation booked online, is altered by someone at SPG or at a hotel, it might not be visible online anylong.
Your experience might be different.
That stinks. Really? So, there's no way to view the reservation or upgrade possibilities?