Date 2/24/08
AAdvantage Status Gold
Fare class A
What happened The buttons on my NGBC seat worked, only they effected seating position of the person sitting next to me rather than my seat. Good for a laugh - once. Purser called ahead to LAX station to inform them of needed repair and also told me that he spoke with CS who told him that I would have to ask for compensation myself rather than him doing it (unsolicited).
Compensation 10,000 miles w/in 24 hours of notifying Customer Service.