Originally Posted by
UnitedRhapsody
I suppose this is just one more way United gets a few more percentage points toward the "Didn't use" column on their books.
That's what I figure as well. But one wonders if those few percentage points aren't taken up by the wages they have to pay people in the ticket office to process all these manual transactions. <shrug> At the end of the day, it's a bigger pain in the butt, but not insurmountable.