Originally Posted by
Globehopper
So the normal lounge attendant (who was there) likely didn't see any need to announce arriving trains.
Globehopper,
My apologies for not being clear on the announcement’s thing. I'm not talking about the attendant making announcements in the lounge like happens in NY & DC, although they are still required to let you know when it is time for you to go down to your train. I now understand your confusion as to why they would announce an arriving train.
The announcements that I'm talking about are the ones heard throughout the entire station, except for the club. The Club Attendant is the public announcer for every Amtrak train departure and arrival throughout the entire station, so if you're standing downstairs waiting to be buzzed into the lounge and you hear an Amtrak announcement on the loud speakers, you are listening to the attendant that will be checking you into the lounge once you get buzzed in.
I believe, although I'm not positive, that they also control the Solari board hanging in the main station.
This is why I stated that their failure to perform these duties would not go unnoticed.
Originally Posted by
Globehopper
Sleeping Red Caps send a very poor message of customer service. First they should be out and about on the floor to make themselves available to arriving customers (whether by car, bus, MBTA train, etc.).
I won't deny that it doesn't send a good message for him to be sleeping in the lounge, although I personally don't care I can see that other's might, but if he's on a break he doesn't need to be out on the floor.
Also AFAIK, redcaps are not allowed to help MBTA passengers. Or at least not onto and off of the T's trains.