Originally Posted by
MarkXS
I was surprised today to find that a change made on the phone was immediately visible in my ual.com session, even though I had not logged out and logged back in - in fact the agent had just rebooked me and I did a seat change before she ended the call. Just had to click on "My Itineraries" again and the change was there - never happened like this before.
This has occurred to me regularly -- my standard process is to confirm the change online before hanging-up with the agent.