Originally Posted by bocastephen

The hotel is great and they take care of Plats - but it seems the experience received is pretty much up to the agent. I had a great agent during my last stay who offered all the benefits up front. Your bad agent produced a completely different experience for a Plat customer - and perception is everything.

More fuel for your other thread - Starwood really needs to work on service consistency. One hotel. Two Plats. Two totally opposite experiences. It shouldn't be that way.