Originally Posted by
BlissWorld
p.s. Some of the suites here are now equipped with 50" plasma TV. It's fantastic ^
Also, in addition to free water, internet, and breakfast, Platinums now also get a voucher for a free appetizer at Grill 91/Room service.
A nice option would be crabtini ($12)
^
The hotel is great and they take care of Plats - but it seems the experience received is pretty much up to the agent. I had a great agent during my last stay who offered all the benefits up front. Your bad agent produced a completely different experience for a Plat customer - and perception is everything.
More fuel for your other thread - Starwood really needs to work on service consistency. One hotel. Two Plats. Two totally opposite experiences. It shouldn't be that way.