<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by roberto99:
Of ccourse, I love a free, operational upgrade. I have had a few OUTSTANDING ones through the years! My first one got me hooked on UA!
However, good business dictates that operational upgrades should NEVER happen unless a cabin is oversold. Period.
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Not to be picky, but you are contradicting yourself. In fact, since you were hooked on UA by an operational upgrade (whether or not the cabin was oversold), it is good business to upgrade operationally within reason, even without an oversold cabin (for like a full Y fare, when you have empty C and catering).