I bought a ticket a few months ago, and the website (non-US airline for whom English was their 3rd language) said there would be a fee for a refund on my ticket, without specifying how much. I did end up needing a refund, and was subsequently told I'd only get 50% of the price back! Since there was no warning of this beforehand (I went back and checked), I have initiated a chargeback with my CC company. CC company's CSR states that if the exact penalty isn't specified, I should be able to get the entire amount back. I have screen shots to prove that no part of the website in question (I'm not naming it here until this is decided by the CC company, lest they fix it and say it was always that way) shows the penalty, so I should be set as far as evidence goes.

Anyone have experience with this type of situation? Any pointers? It's a good credit card, and I've been a good customer, but I'm just concerned that past travelers who try to get out of a truly nonrefundable ticket with a chargeback may have prejudiced the CC companies about this.

If my chargeback is denied, can I expect to get lousy service from the airline? Or turned away at the gate?