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Old Feb 23, 2008 | 12:50 pm
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spainflyer
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Some time ago Continental asked me if I had any title to add after my surname. I added PhD, as I have a doctorate degree.

In their wisdom, they changed my surname to Spainflyerphd. Repeated requests to have this changed have received standard, canned apologies but the error remains in the CO system.

When making telephone bookings I have had the sales agent ask me "How do you pronounce your last name, Sir?"

I can't do on-line check in because my name as printed on the ticket is not the same as the name on my passport.

I know the staff at the Madrid airport, so they let me board flights, but they have repeatedly told me I could have trouble trying to board in the US.

The CO customer service (I'm a One Pass Plantinum) insists "this is an IT question," and that the the systems people have to change it.

When I wrote to One Pass Customer Service for the Nth time, asking that a duplicate ticket be issued with my real name, I was told the only solution was to cancel my ticket, issue a refund, and for me to buy a new ticket, at a new price!

I expect you won't have a problem boarding, but watch out, Ms Majik could be forever Mr Majik in the airline's system!
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