<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Buster:
I'm going to cancel the card. Not only did I not get the mileage bonus, but they don't appear to be sending my statements out on time, as they arrive just a couple of days before they are due. I've had the Citibank AAdvantage card for 5 years now, and have never had a problem.</font>
I suggest that you also write a letter to BankOne at the Executive or VP level. Look up his or her name in a recent 10K or DEF 14A SEC filing. I'm not promising that you will get a response, but this is the way I would try to resolve an issue.