Originally Posted by
jurisdr
Departure date: 02/04/08
Status: PLT
J-class (via Evip)
SFO-ORD-PVG
One month prior to departure: The red eye from SFO-ORD was cancelled requiring an earlier departure (8 hrs) and an overnight in ORD. The fare I paid for the red-eye was apprx 30% more than the fare for the earlier light...which I gladly paid to avoid an overnight in ORD...only to be placed on the earlier flight. I sent an email to AA customer service regarding this and was advised to call reservations..huh?? I booked a non-refundable rate at the Sheraton and decided I would address this after I return from PVG.
Two weeks prior to departure: The ORD-PVG flight was cancelled. I was re-routed SFO-LAX-NRT-PVG. NRT-PVG is on JAL codeshare thus no J class...3+ hour flight in Y class. In addition, I no longer need the hotel in ORD (non-refundable).
One day prior to departure: LAX-NRT was cancelled. I'm rerouted SFO-DFW-NRT. I am now departing 18 hours earlier than my original departure time. Mr Jurisdr, is travelling w/me and is now required an additional day off of work.
Update:
Compensation: 10k miles. Mr Jurisdr also received 10k miles.
The response letter was not a generic reply as it specifically addressed each issue. I opted not to address Mr. Jurisdr's additional day off of work. Rather I focused on the cancellations and not being contacted by AA for any of the changes (I happened to log in & noticed cancellations).