Darren64

So I flew DCA-PHL-DUB on 2/16. Here are some things that I noticed and bothered me a bit.

1. I noticed that the only flights going to PHL from DCA are all RJs, consequently you have to await the shuttle to Terminal A, is this new? So not only no upgrade, no beverage. I must say that as a matter of principle when they say "on request only" i immediately hit the call button and ask for water.

2. I upgraded using the GoEnvoy, paid my money etc and went to teh Envoy Lounge. I got there about 3.5 hours before my TA flight so I settled in to watch movie and enjoy a glass of wine. They had a nice selection of cold cuts and cheese, along with veggies, rolls, cookies, fruit and condiments. However, I noticed that right around 6:00 they stopped refreshing the meat and cheese and removed the platters, there were still several flights arriving and I found that rather odd that they would be so petty as to removed the one thing people seemed to enjoy, other than the alcohol.

3. I boarded the plane and took my seat. The FAs were very nice and chatty. One FA said that they would do the preflight champage service as soon as they got catered with the bubbly. It never happened and we were about 20 minutes delayed in taking off. The catering door never open and no one ever walked past with the champagne, but amazingly, when they were taking dinner/drink orders they had champagne. I asked about the ammenity kit as I was plannin on using the ear plugs and I like to brush my teeth before deplaning. and I was told they were not given any.

4. I flew back on 2/20 but I know for a fact that the DUB-PHL flight was cancelled because friends of mine were rebooked on AerLingus. When I arrived at the gate there were the FAs from the flight that I took over. We chatted for a second that were saying how great it was that they basically had a three day vacation in Dublin. I mentioned that I was in the back this time and one FA asked me if there were any seats in Envoy, I said yes I believe there are five. He said, of good and the female FA said she would not consider taking one as they really should give those extra Envoy seats to passengers who had to stay in Dublin until they could get new flights. Yet, low and behold every one of the FAs from my flight, fresh from there three days of not working, took Envoy seats. Now I personally would have liked one but more importantly should they not have given them to people who had been inconvenieced from the cancelled flight? One FA went so far as to change out of his uniform for the flight and then changed back into it before we landed. With as much trouble as US imposes to upgrade into those seats I felt this was a huge slap in the face of the customers. It just bugged the daylights out of me.

5. The FAs who worked the Y cabin were so unfireidnly that they could not even be bothered to reply to compliments or statements of appreciation. I always remove my headphones when I am addressed by an FA and always say please, may I and thank you. Not once was that comment acknowledged. They came by with water service and the FA literally thrust a pile of cups in my face and said "water", that is it, nothing else.

Now the question, should I share this infomrmation with US customer services?

I should also point out that this is the last flight I will ever take with US, with all the mileage accrual issues, the wretched customer service and the fact the bathroom was so vile on the return flight that the woman who sat next to me wretched every time the door opened (not that I blame her it was pretty disgusting).