Originally Posted by SFO UA Flyer

I am in SF, so the DC experience may be different, but I have nothing but good things to say about ZipCar and their customer service. Fortunately have not had to use the insurance, so I can't speak to that, but I'd hope it covers the same stuff a regular (decent) car insurance policy would. You can ask them for a letter which details the coverages provided.

Hope this helps!