I disagree. Some issues are better handled informally so as to preserve collegiality and to be respectful of people's strong feelings.
Unfortunately, such quiet diplomacy leaves posters totally in the dark as to why the people they elected to represent their views to Randy are not doing so, particularly when it fails. From such activities are bad blood and black helicopters born.
There is a formal process for providing poster feedback to Randy. The process provides for maximum poster input and transparency. Those are good things.
OFTMFD!