Hello,

I booked this return trip to utilize my 2 remaining SSW coupons. I made the reservation on Sun in economy and was upgraded right away on my outbound YVR-KIX in Executive First. I was also informed by the agent the upgrade on the return segment could only be confirmed 4 days prior which I already knew. I asked her how many seats were available for upgrade on my return segment and was informed they had 5. Hence I thought my chances were great as it was only a couple of days before getting confirmed upgrade. They had 15 "saleable" seats available in total.

I called again yesterday to check one more time and was informed they had 3 upgrade seats available however I had to call back today to get confirmed based on the 4 day prior requirement. So I called them back today at 12:10AM EST only to be informed that all upgrades were taken. I was also informed there was "one" saleable seat available for paid customers.

I informed the gentleman how is this possible at all when the aircraft had 15 saleable seats less than 2 days ago and 3 upgrade seats available just yesterday? He informed me that 14 saleable seats could have been sold over the past day.

So I just logged onto AC's website and selected the same flight segments and then clicked on the aircraft type to see the loads. Suprisingly enough I see 13 seats open!!!!!!!!!!

HOW IS THIS POSSIBLE????

I seriously question the legitimacy and accuracy of the upgrade information the agent communicated to me.

I have been told I am on standby now and will need to check at the gate in Osaka to be confirmed.

To top this, I am a strict vegetarian, hence booked a special asian vegetarian meal. If they can only confirm the upgrade at the airport to executive first, this would mean I would 1. either not have a J class vegetarian meal for a 9+ hr flight since they require 24 hours prior notice to departure for special meals or 2. my economy class meal would be brought over to executive first cabin.

Looking for help!! Does the communication I received from the agent look right to anyone? What should I do knowing that the only reason I booked this flight and planned the trip was to use up my 2 remaining SSW upgrade coupons.

PLUS they are showing 13 seats availablle for purchase right now!!!

Your feedback is very much appreciated.

Cheers.