As previously noted, when Centurion first started out, it really was a unique and great product, and it truly seemed that the staff genuinely cared about the customers. As time has gone on, the quality of the product has decreased (not just referring to the annual fee rise and the benefit loss), and while there are some great people working for Centurion, there are a fair number of those that just aren't as great. If I'm on the west coast, I don't enjoy a 6am wake-up call from Centurion solely because it's 9am on the east coast. When someone pays $2500 a year for a credit card, you'd think the agents would take a look at where you're located and not call until a reasonable time.

Having said that, I don't ever remember seeing anything on Centurion that says they can do "anything." If a restaurant is overbooked, or a hotel is overbooked, sometimes there's nothing that can be done. And it can't be expected that Centurion people can magically do anything about that. Sometimes a location holds a little bit extra (an extra table or room) and that's where I would think Centurion pulls through. But, these people that work there really do work hard, and while I think some of them could be trained to understand that CENT members are expecting the highest of quality, they work hard.