Originally Posted by
RichardMannion
Great reply jsq!
My take on the situation is:
I don't expect miracles, but I do expect them to get the basics right, and at times they are way off the mark. Centurion Travel have made so many mistakes or have demonstrated such bad service (I know Travel, I don't want to be fobbed off by some person that is brand new to the travel industry, nor do I want to hear 'We have new systems, so you will have to give us time'). As a result, I'd rather do the research myself, and book elsewhere (as then I know it's done right, and they lose out on commission) - there are certain things that I have to call them for such as FHR but now I can check all the rates online via the link that was posted elsewhere.
Thanks,
Richard
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richard,
i agree totally. my wife and i are at the point where we do the travel review ourselves figuring out via the internet and the library where we want to stay and what we want to do. the centurion amex travel agents are sometimes limited in their knowledge or more importantly, less then enthusiastic about doing anything other then just booking the partner hotels or airlines if they have to do the research.
i do use the FHR program hotels at times because they fit our interest in some large cities related to location and quality of property. we do find ourselves booking more and more hotels and airlines on our own without amex involvement because it it to much effort to get amex up to speed and get the job done right the first time.
regards,
jsq