FlyerTalk Forums - View Single Post - "Marriott, where are my points?"
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Old Feb 17, 2008 | 8:34 am
  #4  
kazakie
 
Join Date: Jun 2006
Posts: 233
I'm glad the media was able to help her get her points, but they left out a few things:

a) you don't get points until after the visit because you're to do a timeshare preview, if they gave the mile upfront it would be an opportunity to buy miles without even going on the trip
b) Although technology can be great, computer system, batch processes, etc, may be why it could legitimately take 4 weeks (it shouldn't take more than a month) for miles to be credited.

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Sally Savona books a vacation at Marriott's Ko Olina Beach Club, where she's promised a 25,000-mile bonus the miles would be in our account six to eight weeks after our visit.

But before telling you how you can make your resort bend to your will, let's get this out of the way: Marriott should have credited you the 25,000 frequent flier miles days, not weeks, after your stay.

Wait. Scratch that. You should have received the loyalty points the moment Marriott took your cash. I can't think of a good reason why the hotel would wait until after your visit to give you what it said it would. (I mean, how would Marriott feel if you decided to wait until six to eight weeks after your visit before paying your hotel bill?)
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