I cashed in my points as a gold in December (3 nights). Our room overlooked the rear of the hotel (golf/water view). The staff was ^
There seemed to be some question as to our lounge access as a Gold.
Not to worry, as this was resolved.
Overall, the staff understands the concept of 'doing for' a guest.
2 things
The staff in the lounge is very nice. ^ The only problem I had is that they always asked a guest 'if they could be expected tomorrow'. To me, this sounded like (my opinion) they were looking for tips.
The real rub at the Kierland is the
timeshare business. Every time I went to the Concierge, they always inquired if we had been on a tour.
Some of those inquirees were
pushy. I know pushy when I see it.
For a hotel that tries very hard to please, the
timeshare push has got to be modified. It was a turnoff to an otherwise 99.9% perfect stay.