Lately it seems that they are not willing to go out of their way to do much of anything. 2 recent examples:

1) Upon boarding a recent ATL-MAD flight, I called AMEX from the plane to have them arrange a car service to pick me up in approx. 9 hours upon my arrival into MAD. The woman who answered sounded flustered, saying it was the middle of the night in the UK (I have a UK issued card) and she didn't have anyone who spoke Spanish to call the car service AMEX uses in Madrid. I gave her 2 different transporation alternatives that I myself have used in Madrid and she Google'd them and apparently found them. Long story short, prior to taking off, she assured me she would have SOME car service at MAD pick me up the next morning. I re-iterated I really needed to get to the center of town immediately upon arrival, she said it would be fine.
I arrive and there is no car service. I call back and get the ¨she tried, but couldn't find someone who spoke Spanish¨ and that one of the managers would call me in 48 hours. No one did.

2) Lifestyles has not been able to get me into a total of 6 different ¨hot¨ night clubs/restaurants in Madrid. They always keep me on hold for a long time knowing I am calling internationally, only to then tell me no. They then suggest places, but tell me that they will not be able to get me into them.

In all fairness, most of these occurences have been ¨after-hours¨, however IMO consistency is something that is very important in a high-end product.