As was explained to me, this particular A319 will fly without the goodies in working order until it is sent in to be retrofitted. So, this is actually worse than the IFE and seat functionality just being broken on a given flight. Management is KNOWINGLY sending out a plane, day in and day out, which does not live up to their brand promise. So, yes, at some point, this plane will be in working order. However, I suspect that as they get more plane deliveries from Airbus, there will be other planes in the system that have yet to be fully fitted out with the proper goodies, so you may end up being stuck on an unfitted jet.

Instead of sending this plane out and disappointing customers, they should scale back their schedule until they have the proper equipment in supply.

Oh, and I would have preferred spending more on UA to get a seat that actually worked than the $199 on a seat that didn't recline. I am most frustrated by the principle and the nonchalant attitude of those at VX I have spoken to about my experience. I feel like I was taken advantage of, and that is unacceptable.