Originally Posted by
DJ_Iceman
I guess we've just had different experiences, then. I haven't spent much time in IC's (mostly Holiday Inns back in the day), but Starwood is all over the freakin' map when it comes to property quality and customer service. Marriott is much, MUCH more consistent--always good, often great, occasionally stellar.
I have to agree with you DJ_Iceman; it seems to really depend on the individual hotel. In some places, Starwood does a fantastic job for Platinum, in others-nothing. Marriott is the same way- I have had some wonderful upgrades, and other hotels where I have to remind them I am on the Club Level, and then remind them again when my key is not coded correctly (although I am only Gold with Marriott). As for IC, I was a Six Continents Club member "back in the day" and it was quite underwhelming typically- except for Lisbon where somehow I seemed to be coded as a VIP (the hotel is now a Four Seasons anyway). Hyatt never seemed to get anything right in Melbourne- but in Tokyo they were wonderful (past tense as I have not been working in either city for over 2 years now).
In a vote for consistency, I am not sure- maybe Marriott- but really not sure about that.
Back to the op- if you are visiting a hotel a LOT, it is probably worth talking to the rooms division manager- if they do not have one- the Front Office Manager- my suspicion is one of these people will make sure you are treated well regardless of any status/colored card/magic beads
