Here is the thing. I just noticed that 8 months after my checkout the hotel has deducted 120.000 points for an award stay back in April 2007 from my PC account. I understand that they are probably somehow entitled to these points because I did stay there, but somehow I feel that the period for them to notice their mistake has been stretched a little too far.

I also feel that they could have at least called me to inform me about their intentions. What would have happend if I didn't have that many points sitting in my account? I almost feel I was punished for staying with them too often...

I think that if you check out and the hotel has removed a charge from your bill they cannot turn around 8 months later and ask for the money. So, why should it be different with points? These points were initially deducted when I made the reservation, but when I came back from the stay they were returned to my account. I had a good relationship with the staff at the hotel so I thought they had just refunded the points as a nice gesture (it was also our honeymoon stay).

If I was the company I would have probably offered to split the cost 50:50 but why do I have to pay for their mistake at 100% after all that time had passed? We all make mistakes, I understand this, but in such a case I think it's not the right thing to simply charge the customer. If I did this with one of my customers I don't think they would still be my customer...