I did call and talk to guest care. At first they were pretty adamant that all they'd do is stand by the $25 voucher offer. Then, after telling them it just wasn't good enough, they called back and offered a $50 voucher. Big whoop. Coach was $44, 1st was $199. For a non-functioning seat and expereince, and for the snarley attitude, I deserve at least the differential between the two fares, and, at this point, likely more if I am to fly them again.

Given the loads I saw on this flight, I'm not so sure they'll be around for too long.... Bad loads + bad RASM = bad news....