Originally Posted by
internationalgal
This is stated in AC SOPs.
Yes, it is.
Originally Posted by
internationalgal
So I ask you, what is a conscientious employee to do when faced regularly with the unpleasant task of enforcing a rule they cannot properly explain, knowing full well that the request for compliance, no matter how nicely it is brought forth, will almost invariably result in a disagreeable customer interaction, where the passenger feels unfairly targeted?
I'll expand on my original post that states the FA was nice about it. In NO WAY did I challenge his authority. I did, hoevwer, question the statement. He was nice enough to bring the actual manual that stated my mouse was unacceptable. I didn't feel unfairly targeted in any way. He was right and I was wrong...As far as the manual is concerned.
It's not the FA that would prevent me from flying AC again, it the rule itself. I liked AC's service, I liked how he handled it, but there's NO WAY I can travel long distances and not get work done.
Just a reminder, the program I work in does not support work without a mouse.
Originally Posted by
internationalgal
The fact you are rarely asked does not mean that the regulation does not exist.
I've never been asked, on any airline, EVER.
EVER. Lot's of miles. That means either AC or TranpoCan is the problem. Either way, a problem.
Originally Posted by
internationalgal
If, as a passenger, you feel that this is an issue of importance and you feel strongly enough that it should be changed, by all means, take all appropriate steps with the concerned governing bodies to bring about a change to these rules.
Unfortunately, that takes time. The easy way is to
avoid AC in the future. Sad but true. I liked the service, seat, and especially the crew. I'm not admonishing the crew for doing their job, but the rule is really outrageous. If you have had experience in the past where a pax had issues, take note and bring it to your super. If enough problems arise, perhaps the rule will be changed by your volition.
You know, AC also lost my bag. I haven't even said a word about it since it's so inconsequential to my needs. Hopefully that might add a bit of importance to the mouse issue.