Originally Posted by
TAHKUCT
Has anybody was successful in earning more then 75,000 points with this card? Maybe we should seek a legal help to dispute our arguments with Citi?
PS: anaggie, I feel sorry for you. Citi Amex customer service was not the best experience for me also. I still think it is a good value card for the first 2 years even with the cap of 75,000 points
Talk about sorry A** customer service, especially when one spends a good amount of money in ONE month.
I would rather earn the points with my Chairman card since the service is 100times better.
For example, I had taken 6 trips with my wife and child around India in December 2007, bought the tickets with my Chairman Card and neither Jet/Kingfisher post the routing with their charge.
I then faxed all the flight details to Chairman CSR on Jan 28 and then called back today. At first the CSR was confused, but she then told me that she would check into it in more detail and have a reply in 24hrs.
Approx 35mins later, she leaves a message on my cell phone stating that the Chairman center was wrong. She did see the fax and they will deposit all the flight points owed at the end of this month into my TY acct.
This is approx 30-40000 flight points owed to me and it will be deposited with one phone call and in the next billing cycle.
I understand that I am paying $400/yr for this card, but AMEX just makes you jump thru too many hoops to get the points.