Originally Posted by
DukieDrew
I just had an interesting experience, trying to book an award ticket. I got a CSR in SLC I assume, and because it was only 11pm his time, he could not book a flight for me at the 331 day window...he suggested trying to call again and getting someone in ATL.
I hung up, dialed DL, 95#etc, and lo and behold I get the SAME agent! We talk about how weird that is, then I hang up and get someone in DFW, who processed my ticket.
Anyone ever have this luck?
I've had that happen once and promptly hung up when it was the same unhelpful person.
BTW, it is possible for SLC agents 'in the know' to some how switch computer systems to ATL time. I called in the other week and got a SLC agent but she said it wasn't at the 331 day window. I asked her to flip her computer to ATL time, and she didn't think it was possible. I politely insisted, and she found someone in the office that helped her do it. Taught the SMS agent something!