A common complaint heard here, and a common suggestion so far at the TSA blog is to have complaint/comment forms prominently displayed at the security checkpoints.

This seems like a reasonably easy thing to do. How hard could it be to print off a hundred or so copies of the form and get some plastic display holders at Office Depot, Staples or Kinkos? More to the point, how hard would it be to put a .pdf version of the form up on the TSA web site?

TSA has claimed on tsa.gov/blog that it is interested in feedback from the flying public. It is fairly obvious that one way to get feedback would be to provide a form for passengers to fill out if they wish. Making comment forms readily available is a low cost, quickly implemented way to solicit feedback. I would suggest that a) the speed at which forms appear and b) how ubiquitous they are would provide a good indication of how sincere TSA management is when it says that it wants to hear feedback from the flying public. (I've got my own opinion about their sincerity but I'd be happy to have them prove me wrong.)

So how about it? Let's monitor TSA for two weeks. Post the airports you travel through and whether or not complaint forms are prominently displayed. I'll check tsa.gov from time to time to see if anything shows up there. At the end of two weeks we'll either know that TSA really does not want meaningful feedback or that they are too incompetent to operate a copy machine.

If folks here think this is a worthwhile effort, then in a couple of weeks I'll post the results at tsa.gov/blog and give them kudos or criticism as the results warrant.



Here's my result for this week:

BNA (C/D concourse) - no forms
BWI (A/B concourse) - no forms

tsa.gov home page - no link to a form