Originally Posted by
rsh913
On another note had a discussion of aircraft condition with two 25+ yr veteran pursars of AI. I complimented them on their very good service and they said they make a sincere effort to be good but aircraft quality needs to be improved and they are aware.
I think AI is focusing too much on inflt experieince. The new planes will change the product but will not improve the airport, website and customer service experiences. They need to focus on that as well to at least get up to Star Alliance standards if not SQ/CX/BA/9W standards.