Originally Posted by
Dudleydog73
I'm sorry to resurrect this thread but was curious to the actual process for exchanging an existing travel package cert + points for a new higher category cert.
I have a platinum co-worker who is insisting that he has asked MR at least twice recently and they are telling him that this exchange is impossible and he needs to order a completely new certificate at the higher level.
If anyone has any ideas it would be appreciated.
--DD73
I am not too sure you can "trade up." In fact, I just called and was told the same as you. In addition, I was told that the certificate can only be extended one time-not over and over as previously stated.