1. Once it became clear that the agent could not assist you with an illegal connection, you should have asked to speak with a supervisor.

2. The assistance the reps can give you at C&I is rather limited in the United States. We do not have a UK-style fast track system in place.

3. The traveler that neglects to check connecting times -- especially on international itineraries -- is a traveler that is setting himself or herself up for a potential nightmare.