<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by j379pa:
I flew United (actually the shuttle, now run by Sky West) from PHX to OAK last Sunday. It was supposed to be a direct flight.
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It *was* a direct flight. As others have pointed out, direct does not necessarily mean non-stop, or no change of aircraft.
While your flights were on Skywest doing business as United Express, there are heaps of United mainline direct flights which involve a stop and change of aircraft.
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Needless to say, United has lost my confidence and will receive a note from me later this week. I would be interested in your comments.</font>
Since you say you booked your flight through United and it operated under a UA flight number, you might want to mention United's "Service Commitment" if you write.
Change of aircraft disclosure
We advise customers when their travel involves a change of planes. We share that information with them when they make their reservation, at check-in and on a printed travel itinerary.
http://www.ual.com/site/primary/1,10017,1515,00.html
And
Development of customer service plans
We have asked each of our domestic code-share partners to develop a plan that outlines how their company will fulfill United's customer service commitments. We have asked our United Express® partners to uphold the key provisions of Our United Commitment.
http://www.ual.com/site/primary/0,10017,1516,00.html
[This message has been edited by Quokka (edited 01-20-2002).]