<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by transpac:
I find it difficult to believe that a UA Reservation Agent can make the call to give away a Saver Award, where one does not exist, based solely on the fact that one does not have an partner miles in their mileage accounts?</font>
But, IMHO, a res agent might be more likely to go out of their way to help (spend a few more seconds looking up an alternate routing, putting a request through to yield management, etc.) if they feel like they're dealing with someone who is loyal to their company. Of course, there is no guarantee of this.
It's a human element, rather than a procedural one.