How could they have helped?!?? hello we are talking about pregnant woman here??? it's not chuck norris is it?

ever heard of fast track immigration? ever heard of scheduling flights properly or even customer service?

at least they could have "shepherded" her in front of the line in order to get her out of that hell and assisted at the earliest (and infact that's what the delta dwarf eventually did after having atleast 10 people suggesting this.... common sense???..)
i understand immigration is not paid by delta... but hello?!?!? what is it there for if not assisting passengers! they might have well avoided the hassle to put the delta shepherds at the immigration line then!!! moreover how come only two connecting flights had staff pre-immigration clearance waiting for passengers and escorting them?? if they can do it for two flights presumably they are allowed for all flights!

moreover, as i just said, delta knows how many incoming flights it has on a give time of the day, knows roughly how much immigration traffic it will have (being the terminal "mono-airline"), then, my question is, knowing all this, are they deliberately selling impossible connections just to "virtually" fill up half -empty flights or sell itineraries they wouldn't be able to sell otherwise?

Delta is simply a disgrace on this.. i can't believe there's actually ppl trying to find out excuses for them! shame on you. dl definitely deserve to be downgraded to a two stars airline on skytrxx.